Describe What a Service Blueprint Might Look Like for a Fast-Food

question 121

Essay

Describe what a service blueprint might look like for a fast-food restaurant. What activities take place beyond the line of visibility?

Explain the theory of planned behavior and how attitudes, subjective norms, and perceived behavioral control interact to influence behavior.

Understand the concept and different levels of processing in memory.

Identify the types of memory (semantic, episodic, procedural, and declarative) and their characteristics.

Recognize symptoms and understand the causes of different types of amnesia (anterograde, retrograde).

---

Definitions:

Social Referencing

Understanding an ambiguous situation by seeking another person’s perception of it.

Stranger Anxiety

A developmental situation where infants begin to exhibit distress or wariness in the presence of unfamiliar people.

Mutual-regulation Model

A theory suggesting that individuals in relationships manage and adjust their emotions and behaviors in response to each other.

Erikson

Refers to Erik Erikson, a developmental psychologist known for his theory on the psychosocial stages of human development.