A Service Blueprint Displays Which of the Following

question 89

Multiple Choice

A service blueprint displays which of the following?

• A) Activities between the service provider and customer
• B) Noncontact activities that do not involve the customer
• C) Both activities between the service provider and customer and noncontact activities that do not involve the customer
• D) Neither activities between the service provider and customer nor noncontact activities that do not involve the customer

---

Definitions:

Self-Esteem Needs

These are psychological needs that relate to an individual's perception of their value and worth, often impacting their motivation and behavior.

Social Needs

The requirements necessary for maintaining healthy interactions and relationships with others, including belonging, love, and affection.

Coronary Heart Disease (CHD)

A disease characterized by the narrowing of the coronary arteries, leading to a decreased blood supply to the heart muscle.

Serotonin System

The complex network of neurons in the brain that utilize serotonin as a neurotransmitter, playing a crucial role in regulating mood, anxiety, and other functions.