Which of the Following Is Not an Example of Service

question 56

Multiple Choice

Which of the following is not an example of service recovery?

• A) A discount offered during a time of low demand
• B) A discount offered on a defective product
• C) A meal being provided at no cost due to poor quality
• D) An upgrade to first-class on a flight due to airline delays

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Definitions:

Low-Context Cultures

Cultures that depend on explicit messages conveyed through the spoken or written word.

High-Context Cultures

Cultures in which meaning is conveyed through body language, nonverbal cues, and the circumstances in which the communication is taking place.

Edward T. Hall

An anthropologist known for his work in the areas of body language, proxemics, and cultural communication theories.

Complicating Factor

An element that introduces difficulty, making a problem harder to solve or a situation more challenging to navigate.