Designing and Producing New Products That Customers Want and Doing

question 107

Multiple Choice

Designing and producing new products that customers want and doing it frequently and efficiently is associated with which of the eight key supply chain processes?

• A) Customer service management
• B) Customer relationship management
• C) Manufacturing flow management
• D) Product development and commercialization

---

Definitions:

Intermittent Reinforcement

A conditioning schedule in which a behavior is rewarded or punished at irregular intervals, making the response more resistant to extinction.

Socialization

The process by which individuals learn and adopt the norms, values, and behaviors appropriate to their society or social group.

Operant Conditioning

A learning process through which the strength of a behavior is modified by reward or punishment.

Habituation

Getting used to something in the environment and not responding as strongly anymore.