A Company Implementing a Liberal Policy for Accepting Customers Bringing

question 116

Multiple Choice

A company implementing a liberal policy for accepting customers bringing back unwanted or defective purchases relates to which of the eight key supply chain processes?

• A) Customer relationship management
• B) Demand management
• C) Supplier relationship management
• D) Returns management

---

Definitions:

Standard Costs

An estimated or predetermined cost of performing an operation or producing a good, used in budgeting and pricing.

Benefits to Cost Ratio

The comparison of benefits gained from a particular action or investment to the costs incurred by implementing it, often used to evaluate financial efficiency.

BCR

Benefit-Cost Ratio, a numerical expression comparing the benefits of an action or project to its costs.

Technical Skills Certificate Program

A formal recognition of an individual's competence and proficiency in specific technical or vocational skills, usually acquired through a short-term educational or training process.