A Low Contact Service Is Often Characterized by Which of the Following

question 39

Multiple Choice

A low contact service is often characterized by which of the following?

• A) Many customization options
• B) A high degree of direct interaction with the customer
• C) A need for a small number of service facilities
• D) High degrees of automation

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Definitions:

Marginal Tax Rate

Amount of tax payable on the next dollar earned.

Cost of Equity

Cost of equity is the return that investors expect from an investment in a company, considering the risk of investing in its equity.

Stock Split

An action taken by a company to divide its existing shares into multiple shares to boost the liquidity of the shares, though the market value of the company does not change.

Market Price

The rate at which an asset or service is currently trading in the market.