A Company That Manages Its Customer Base in Order to Satisfy

question 2

Multiple Choice

A company that manages its customer base in order to satisfy the customer and ensure that they continue to purchase goods and services is using which of the eight key supply chain processes?

• A) Demand management
• B) Order fulfillment
• C) Returns management
• D) Customer relationship management

---

Definitions:

Safe Mode

A diagnostic mode of a computer operating system intended for troubleshooting that loads only the most essential files and drivers.

Operating System

The fundamental software that manages computer hardware, software resources, and provides common services for computer programs.

Administrator

An Administrator is a user with full access rights and privileges to manage a system, network, or application.

User Account Control

A security feature in Windows operating systems that helps prevent unauthorized changes to the system by prompting users for permission or an administrator password.