Which One of the Descriptions Below Would Not Be a Description

question 25

Multiple Choice

Which one of the descriptions below would not be a description of an unethical leader?

• A) They fail to reveal conflicts of interest.
• B) They withhold information that followers need.
• C) They use information solely for personal benefit.
• D) They derail communication in the organization.

Apply the concepts of operant conditioning to real-life scenarios and behavior modification techniques.

Understand the role of cognitive processes in learning.

Analyze the utility of punishment in behavior control and its potential outcomes.

Define learning in the context of behavioral psychology and the conditions under which it occurs.

---

Definitions:

Customer Contact Audit

An evaluation of all the points at which a business interacts with its customers to assess and improve service quality and customer experience.

Flowchart

A diagram that depicts a process, system, or computer algorithm, typically using symbols to represent steps and arrows to show the flow direction.

Service Quality

Service quality is the degree to which a service meets the customer's expectations and needs, often considered a key factor in customer satisfaction and loyalty.

Responsiveness

The ability of a business or organization to quickly and effectively reply to customer inquiries, complaints, or needs.