When a Customer Challenges a Credit Card Transaction That Appears

question 25

Multiple Choice

When a customer challenges a credit card transaction that appears on their statement, who bears the onus of proof?

• A)The onus is on the merchant to prove that the transaction took place.
• B)The onus is on the customer to prove that the transaction did not take place.
• C)The onus is on the card issuer to prove that the transaction did not take place.
• D)The onus is on the bank to resolve any dispute.

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Definitions:

Classical Management

A theory of management focused on the efficiency of the work process through division of labor, hierarchy, and strict control mechanisms.

Total Quality Management

A management approach focused on improving the quality of all organizational processes through ongoing refinements in response to continuous feedback.

Continuous Improvement

An ongoing effort to improve products, services, or processes through incremental and breakthrough improvements.

Contingency Thinking

A decision-making process that takes into account various possible situations or outcomes and plans accordingly.