Cyril Is a Customer Service Officer at a Mobile Phone

question 48

Multiple Choice

Cyril is a customer service officer at a mobile phone company.Jane is interested in a mobile plan.After Cyril explains the Super Value price plan to her, Jane exclaims, 'So I'll have unlimited text usage! I can message my friends all day, every day without paying a cent! I'll sign up right now!' Cyril knows that the plan only provides users with 50 free text messages a month but says nothing to Jane.One month later, Jane's phone bill is $2000.Has the mobile phone company, as a result of Cyril's actions, breached ACL s 18?

• A)Yes, all three requirements of s 18 have been satisfied.
• B)No, Cyril has not 'engaged in conduct'.
• C)No, Cyril's conduct was not 'in trade or commerce'.
• D)No, Cyril's conduct was not 'misleading or deceptive'.

---

Definitions:

Ends in Themselves

A concept in moral philosophy, often associated with Immanuel Kant, that individuals or beings have an intrinsic value and should not be used merely as means to an end by others.

Trust

A firm belief in the reliability, truth, ability, or strength of someone or something.

Competitive Society

A societal structure characterized by individuals and groups competing for resources, recognition, and success, often highlighting performance and achievement as key values.

Role Distancing

A behavior where an individual downplays their association or engagement with a particular social role or identity, often to avoid stereotyping or preserve their self-image.