Cyril Is a Customer Service Officer at a Mobile Phone

question 48

Multiple Choice

Cyril is a customer service officer at a mobile phone company.Jane is interested in a mobile plan.After Cyril explains the Super Value price plan to her, Jane exclaims, 'So I'll have unlimited text usage! I can message my friends all day, every day without paying a cent! I'll sign up right now!' Cyril knows that the plan only provides users with 50 free text messages a month but says nothing to Jane.One month later, Jane's phone bill is $2000.Has the mobile phone company, as a result of Cyril's actions, breached ACL s 18?

• A)Yes, all three requirements of s 18 have been satisfied.
• B)No, Cyril has not 'engaged in conduct'.
• C)No, Cyril's conduct was not 'in trade or commerce'.
• D)No, Cyril's conduct was not 'misleading or deceptive'.

---

Definitions:

Assessment of Management Attitudes

The evaluation process aimed at understanding the perspectives and dispositions of managers towards policies, practices, and culture.

Emotional Contagion

The phenomenon where emotions are transferred from one person to another, often unconsciously, through nonverbal cues or interactions.

Self-Management

The ability of an individual to manage their own activities and responsibilities without external guidance or supervision.

Social Awareness

The ability to empathize and understand the emotions of others.