TABLE 1-1 The Manager of the Customer Service Division of a Major

question 78

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the population of interest is

• A) all the customers who have bought a DVD player made by the company over the past 12 months.
• B) all the customers who have bought a DVD player made by the company and brought it in for repair over the past 12 months.
• C) all the customers who have used a DVD player over the past 12 months.
• D) all the customers who have ever bought a DVD player made by the company.

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Definitions:

Terminology

A set of terms and definitions specific to a particular subject, field, or area of study.

Major Forms

Principal or most significant types, categories, or variants of a particular subject or entity.

Matrilineal

A societal system in which lineage, inheritance, and social affiliation are traced through the mother's line.

Patrilineal

Relating to a societal system where lineage, inheritance, and social identity are primarily traced through the father's line.