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TABLE 1-1 The Manager of the Customer Service Division of a Major

question 139

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "What is your annual income rounded to the nearest thousands?" result in


Definitions:

Expression Of Needs

The process of making one's requirements or desires known, especially in the context of interpersonal relationships.

Save Face

To act or speak in a way that maintains one's reputation or dignity in the eyes of others, often after a mistake or embarrassing situation.

Deceive

To intentionally mislead or give a false impression to others, often to gain some advantage or hide the truth.

Divert

To change the direction or course of something, often to avoid a problem or to distract attention.

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