TABLE 1-1 The Manager of the Customer Service Division of a Major

question 94

Multiple Choice

TABLE 1-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 1-1, the possible responses to the question "Out of a 100 point score with 100 being the highest and 0 being the lowest, what is your satisfaction level with the DVD player that you purchased?" result in

• A) a nominal scale variable.
• B) an ordinal scale variable.
• C) an interval scale variable.
• D) a ratio scale variable.

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Definitions:

Delegates

Individuals chosen to represent others, typically in a conference or a convention; in politics, they often have the authority to vote on behalf of the group they represent.

Upper Class

A social group at the top of a societal hierarchy, often possessing significant wealth, power, and influence.

Tyranny

Oppressive rule exercised by a government or ruler with absolute power, often characterized by a lack of regard for the welfare of the governed.

Separation of Powers

A governance principle that divides the responsibilities and powers of government among distinct branches to prevent abuse of power.