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Match the Following Terms with Their Definitions

question 58

Multiple Choice

Match the following terms with their definitions.
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Definitions:

Appropriate Apology

An appropriate apology is a sincere and timely expression of regret for wrongdoing, aimed at acknowledging the mistake and seeking to mend the relationship or situation impacted.

Negative News Message

Communication designed to convey unfavorable, disappointing, or adverse information to the recipient in a sensitive manner.

Direct Format

A communication method where information is presented clearly and straightforwardly without digression.

Sincere Apology

A genuine expression of remorse and regret towards someone for an error or mistake made, often aimed at mending a relationship.

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