TABLE 7-1 The Manager of the Customer Service Division of a Major

question 3

Multiple Choice

TABLE 7-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-1, if there are 4 different brands of DVD players made by the company, the best sampling strategy would be to use a

• A) simple random sample.
• B) stratified sample.
• C) cluster sample.
• D) systematic sample.

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Definitions:

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The forceful expulsion of stomach contents through the mouth caused by various conditions, ranging from gastrointestinal infections to motion sickness.

Motivational Interviewing

A counseling approach designed to help individuals find the motivation to make positive decisions and accomplish established goals.

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Disease Model

A framework that views psychological disorders and conditions as akin to physical diseases, involving pathological processes that can be diagnosed and treated.