TABLE 7-1 The Manager of the Customer Service Division of a Major

question 77

Multiple Choice

TABLE 7-1
The manager of the customer service division of a major consumer electronics company is interested in determining whether the customers who have purchased a DVD player made by the company over the past 12 months are satisfied with their products.
-Referring to Table 7-1, which of the following questions in the survey will not likely induce a measurement error?

• A) How many times have you illegally copied copyrighted sporting events?
• B) What is your exact annual income?
• C) How many times have you brought the DVD player back for service?
• D) How many times have you failed to set the time on the DVD player?

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Definitions:

Patronage System

A political arrangement where government jobs are given based on political affiliation and loyalty rather than merit or competence.

Government Jobs

Employment positions within federal, state, or local government agencies.

Party Faithful

Loyal members and supporters of a particular political party who consistently support the party's policies and candidates.

Presidential Election

The process by which the President of the United States is elected, typically involving a nationwide vote that takes place every four years.