TABLE 7-7 Online Customer Service Is a Key Element to Successful Online

question 110

Short Answer

TABLE 7-7
Online customer service is a key element to successful online retailing. According to a marketing survey, 37.5% of online customers take advantage of the online customer service. Random samples of 200 customers are selected.
-Referring to Table 7-7, ________ % of the samples are likely to have less than 37.5% who take advantage of online customer service.

Grasp the importance of providing complete and relevant information when making requests or claims.

Understand the role of audience analysis in determining the content and approach of a business message.

Appreciate the value of a well-developed message and its impact on the recipient.

Identify signs and symptoms of child, adult, and elder abuse.