TABLE 7-7 Online Customer Service Is a Key Element to Successful Online

question 173

Short Answer

TABLE 7-7
Online customer service is a key element to successful online retailing. According to a marketing survey, 37.5% of online customers take advantage of the online customer service. Random samples of 200 customers are selected.
-Referring to Table 7-7, the population mean of all possible sample proportions is ________.

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Definitions:

Nondirective Question

A nondirective question is an open-ended query that encourages a detailed response, allowing the person to express thoughts and feelings without leading them in a specific direction.

Closed Ended

Pertains to questions or statements that limit responses to a simple "yes" or "no," often used in surveys, interviews, and sales techniques to control the direction of a conversation.

Redirect Question

A technique used in conversation or negotiation to guide the flow of dialogue by asking a question in response to a question.

Nondirective Question

A nondirective question is an open-ended question that encourages the respondent to provide more detailed information without leading them to a specific answer.