Explain the Differences Between Hostile, Passive, and Assertive Responses to Misbehaviour

question 4

Essay

Explain the differences between hostile, passive, and assertive responses to misbehaviour.

---

Definitions:

Mark-up

The uplift on the initial cost of items to cover business overheads and secure earnings.

Construction Purchased Saws

The acquisition of saws for the purpose of using them in construction projects, considered a capital expense.

Preferred Customer

A customer who receives special benefits or discounts due to their status or purchasing history with a company.

Gross Profit

The difference between revenue and the cost of goods sold before deducting overhead, payroll, taxation, and interest payments.