What Rating Scale Would Be Most Appropriate for Responding to a Survey

question 17

Multiple Choice

What rating scale would be most appropriate for responding to a survey question that asks, "How well did the product meet your expectations?"

• A) A: poor; B: below average; C: average; D: above average; E: excellent
• B) A: disagree; B: disagree somewhat; C: agree somewhat; D: agree altogether
• C) A: not at all; B: somewhat; C: mostly; D: all
• D) A: did not meet expectations; B: met expectations somewhat; C: mostly met expectations; D:met all expectations

Comprehend internal and external auditing as mechanisms for organizational control.

Understand the principles of Total Quality Management (TQM) and its application in organizational contexts.

Recognize the importance of crisis management in organizations.

Learn about service quality dimensions and their significance in customer satisfaction.

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Definitions:

Forgery

The act of falsifying documents, signatures, or artworks with the intent to deceive.

Falsifying Records

The act of altering, fabricating, or creating false information in documents with the intent to deceive or mislead.

Forgery

The act of fraudulently making or altering a document or object with the intent to deceive.

Counterfeiting

The act of making an imitation of something, typically money, with the intent to deceive or defraud by passing off the imitation as genuine.