TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 127

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is the smallest level of significance at which the null hypothesis will still not be rejected?

• A) 0.05
• B) 0.10
• C) 0.3625
• D) 0.7250

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Definitions:

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The process of combining various material inputs and immaterial inputs (plans, know-how) to make something for consumption (the output).

Inventories

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Investment that is not influenced by the current level of income or production, often driven by technological innovations or changes in policy.

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A visual depiction in macroeconomics illustrating the overall expenditures on goods and services within an economy across different income levels.