TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 74

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, suppose α = 0.05. Which of the following represents the correct conclusion?

• A) There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B) There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C) There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D) There is enough evidence that the mean amounts of time for the two hotels are the same.

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Definitions:

Contingent Liability

A potential financial obligation that may occur or become payable in the future, depending on the outcome of a specific event.

Reasonably Possible

A term used in accounting and law to describe a situation or outcome that, while not certain, is more than a remote possibility.

Estimable

Capable of being estimated or appraised, often used in finance and accounting to describe assets or liabilities that can be accurately assessed.

Installment Note

A debt instrument that requires regular payments, or installments, of principal and interest over a specified period.