TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Table 10-13, state the null and alternative hypotheses for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
Definitions:
Straight Voting
A method of voting in corporate elections where shareholders must assign all of their votes to one candidate for each vacancy.
Annual General Meeting
A mandatory yearly gathering of a company's interested shareholders to discuss company affairs.
Nominees
Individuals appointed or proposed to act on behalf of others in specific roles or to fulfill certain duties.
Cumulative Voting
A voting system used in elections of directors of some companies, allowing shareholders to allocate their votes in any manner they choose among the candidates.
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