TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 76

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what assumptions are necessary for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels to be valid?

• A) Both sampled populations are normally distributed.
• B) Both samples are random and independent.
• C) Neither A nor B is necessary.
• D) Both A and B are necessary.

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Definitions:

Unit Sales

The quantity of items or products sold, not taking into account the revenue generated from these sales.

Price Hike

An increase in the listed price of goods or services, often due to increased costs or higher demand.

Sales Forecast

An estimate of the amount of products or services a company expects to sell in a future period, which is crucial for budgeting and planning purposes.

Net Operating Income

The profit a company makes from its regular business operations, excluding expenses and revenue from non-operational activities.