TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 56

Essay

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is the critical value for testing if there is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels at the 5% level of significance?

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Definitions:

Hard Work

Exerting a significant amount of effort and dedication toward completing tasks or achieving goals.

Goals

Targets or outcomes that individuals or organizations aim to achieve within a specific timeframe.

Achievable

Referring to goals or tasks that are possible to complete or attain with effort.

Organizational Justice

The perception of fairness in the workplace, including fair treatment, distribution of resources, and information sharing.