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TABLE 10-13 The Amount of Time Required to Reach a Customer Service

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Essay

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.    -Referring to Table 10-13, what is the largest level of significance at which a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels will not be rejected?
-Referring to Table 10-13, what is the largest level of significance at which a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels will not be rejected?


Definitions:

System

A collection of rules or methods that dictate how something is executed; a structured plan or approach.

Graph

A visual representation of data or mathematical functions, typically drawn on a coordinate plane, showing the relationship between two or more variables.

Linear Inequalities

Mathematical statements involving linear expressions subject to inequality relationships, like greater than or less than.

System

A group of related parts that work together to achieve a goal or accomplish a task, in mathematics, often referring to a set of equations.

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