TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 179

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.10?

• A) 1.6860
• B) ±1.6860
• C) 2.0244
• D) ±2.0244

---

Definitions:

Newborn

An infant from birth to a few weeks old, characterized by rapid physical and neurological development during the initial stages of life outside the womb.

Genetic Disorder

A disease or condition caused by an abnormality in an individual's DNA, which can be inherited from parents or result from a new mutation.

Down Syndrome

A chromosome 21 trisomy that results in a condition marked by intellectual and developmental delays due to the complete or partial addition of a third chromosome 21.

Mother's Age

A demographic factor referring to the age of a mother at the time of her children's birth, often examined in studies for its effects on offspring.