TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 105

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, suppose α = 0.10. Which of the following represents the correct conclusion?

• A) There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B) There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C) There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D) There is enough evidence that the mean amounts of time for the two hotels are the same.

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Definitions:

GABA

Gamma-aminobutyric acid, a neurotransmitter in the brain that inhibits or reduces the activity of neurons, playing a key role in regulating nervous system excitability.

Dopamine

A neurotransmitter involved in the reward and pleasure centers of the brain, influencing movement, learning, attention, and emotional responses.

Frontal Lobes

Areas of the brain located in the front and top, responsible for higher mental processes and decision making as well as the production of fluent speech.

Basic Types of Neurons

Refers to the fundamental categories of nerve cells in the nervous system, including sensory neurons, motor neurons, and interneurons, each with specific functions.