TABLE 10-13 The Amount of Time Required to Reach a Customer Service

question 74

Multiple Choice

TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.

-Referring to Table 10-13, suppose α = 0.05. Which of the following represents the correct conclusion?

• A) There is not enough evidence of a difference in the mean amounts of time between the two hotels.
• B) There is enough evidence of a difference in the mean amounts of time between the two hotels.
• C) There is not enough evidence that the mean amounts of time for the two hotels are the same.
• D) There is enough evidence that the mean amounts of time for the two hotels are the same.

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Definitions:

Tax Rate

The share of profits or income that individuals or companies must pay to the government as taxes.

Market-To-Book Ratio

A financial ratio that compares a company's market value to its book value, used to evaluate whether a stock is under or overvalued.

WACC

The Weighted Average Cost of Capital is a method used to determine a company's capital cost, where each type of capital is weighted according to its proportion.

Debt To Equity

The ratio signifying the comparative investment of shareholders' equity and debt in a company's assets.