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TABLE 10-13 The Amount of Time Required to Reach a Customer Service

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TABLE 10-13
The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.
TABLE 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction. Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels. Assume that the population variances in the amount of time for the two hotels are not equal.    -Referring to Table 10-13, what is the 95% confidence interval estimate for the difference in the two means if the two population variances are assumed to be the same?
-Referring to Table 10-13, what is the 95% confidence interval estimate for the difference in the two means if the two population variances are assumed to be the same?


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