A Hospital Was Named in a Lawsuit After a Client

question 12

Multiple Choice

A hospital was named in a lawsuit after a client had to undergo a second surgical procedure because an arthroscopy was performed on the wrong knee during surgery. The hospital settled out of court with the client for damages. This is an example of which principle of management?

• A) Accountability.
• B) Coordinating.
• C) Directing.
• D) Planning.

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Definitions:

Salesperson

An individual who sells products or services to customers, often directly interacting with them to facilitate sales.

Correct Action

The implementation of a decision or strategy that is deemed appropriate or beneficial in a particular situation to achieve a desired outcome.

Boomerang Close

A sales technique where objections from the customer are turned into reasons why they should make the purchase.

Rephrased Objection

A reworded or reinterpreted objection or concern raised typically in a negotiation or discussion.