A Nurse Has Been Assigned a New Client Who Cannot

question 28

Multiple Choice

A nurse has been assigned a new client who cannot speak English. In order that the client receives accurate information, the nurse should:

• A) make sure a family member who does speak English is available.
• B) conduct the interview using hand gestures.
• C) have a member of the housekeeping staff who speaks the same language translate.
• D) use the translation services supplied by the hospital.

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Definitions:

Defense Mechanisms

Psychological strategies employed unconsciously to protect an individual from anxiety and perceived threats to self-esteem or self-concept.

Compensation

A compromise mechanism in which an individual attempts to make up for a negative situation by devoting himself or herself to another pursuit with increased vigor.

Conflict Management Techniques

Strategies and practices used to address and resolve disagreements and disputes in a constructive manner.

Nonaction

Doing nothing in hopes that a conflict will disappear.