Referring to Table 17-7, based on the 
chart for the number of blemishes, it appears that the process is out of control.
Definitions:
Higher-Order Needs
Refers to personal growth and fulfillment needs in Maslow's hierarchy, including esteem and self-actualization needs.
Clayton Alderfer
An American psychologist known for developing ERG theory, a model that categorizes human needs into three categories: Existence, Relatedness, and Growth.
Progression Principle
A guideline in training and development that suggests increasing the intensity and complexity of exercise or tasks to stimulate continuous improvement.
Activated Need
A requirement or desire that has been triggered or awakened, motivating an individual to take action to fulfill it.
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