Which Is NOT a Source of Productivity Growth

question 164

Multiple Choice

Which is NOT a source of productivity growth?

• A) raising the capital-to-labor ratio
• B) increasing the quality of labor
• C) moving resources from production to pension benefits
• D) making investments in technological improvements

Understand the challenges of evaluating service quality due to its intangibility.

Learn the importance of empowering employees in delivering quality service to customers.

Understand the concept of setting service standards and its importance in service delivery.

Recognize the role of tangibles in evaluating service quality.

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Definitions:

Distinctiveness

The quality of being easily distinguished or set apart from others due to unique attributes or characteristics.

Consistency

The quality of being uniform, stable, and free from contradiction over time.

Consensus

A form of collective agreement where all members of a group support a decision even if it may not be their first choice, ensuring that everyone's opinion is considered.

Self-Serving Bias

is the common human tendency to attribute positive outcomes to one's own character or behaviors but blame outside factors for negative outcomes.