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The capital consumption allowance
Continuous Improvement
A continuous process aimed at enhancing products, services, or processes through gradual improvements progressively.
Internal Customers
Employees or departments within an organization that rely on the support or services of each other to accomplish their tasks.
CRM Program
Customer Relationship Management program; a system for managing a company's interactions with current and potential customers, often leveraging data analysis about customers' history with a company to improve business relationships.
On-time Delivery
The measure of a company's ability to fulfill its service or product delivery commitments within the agreed upon timeframe, critical for customer satisfaction and loyalty.
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