A Balanced Scorecard Is a Method Used by IT Departments

question 69

Essay

A balanced scorecard is a method used by IT departments to measure overall health and success of an IT investment. Match a type of measurement an IT organization may report with the appropriate balanced scorecard category it supports.
$$\begin{array} { | l | l | } \hline \text { Customer Perspective } & \text { The percentage of repeat client business. } \\\hline \text { Intemal Perspective } & \text { The percentage of projects completed on time. } \\\hline \text { Intemal Perspective } & \begin{array} { l } \text { Uptime versus downtime of a critical } \\\text { infonnation system. }\end{array} \\\hline \text { Learning Perspective } & \begin{array} { l } \text { The number of employees trained on the use of } \\\text { collaborative techrologies. }\end{array} \\\hline \text { Custoner Perspective } & \text { Client satisfaction surveys. } \\\hline \text { Financial Perspective } & \begin{array} { l } \text { Percentage of projects completed on or below } \\\text { budget. }\end{array} \\\hline\end{array}$$

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Definitions:

Founding CEO

The initial chief executive officer who establishes a company, often driving its vision, strategy, and growth from inception.

Technical Skills

Abilities or knowledge in specific fields, particularly related to science, engineering, technology, or other specialized areas.

Grit

The quality that enables people to work hard and sustain interest in their long-term goals.

Business Failures

Instances where companies cease operations due to their inability to generate sufficient revenue or manage their costs effectively.