Enterprise Rent-A-Car Was Able to Model and Better Understand How

question 17

Multiple Choice

Enterprise Rent-A-Car was able to model and better understand how service requests were handled and then optimize the process, greatly benefiting the customer experience. Enterprise achieved this benefit using which tool?

• A) Business Process Management (BPM)
• B) Radical redesign
• C) New Product Development (NPD)
• D) Six sigma
• E) Product life cycle management

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Definitions:

XIO

This refers to "Examine If Open," a programming instruction used in ladder logic for programmable logic controllers (PLCs) to check if a condition is not true.

Internal Relay Coil

A component within a relay that, when energized, creates a magnetic field to actuate the relay contacts.

External Input Device

An external input device is any hardware device outside of the core system that provides input, such as a keyboard, mouse, or sensor.

External Output Device

A hardware component outside of the main computing device, such as a printer or a monitor, that receives data for display, printing, or other forms of output.