A Company That Wants to Make Incremental Improvements to Existing

question 25

Multiple Choice

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

• A) Total quality management
• B) Workflow management
• C) Business process management
• D) Business process reengineering
• E) Enterprise resource planning

---

Definitions:

Low-Cost Leader

A company that can produce or offer goods and services at a lower cost than its competitors, often leveraging this advantage to dominate market share.

Human Resources (HR) Triad

Refers to the three key roles or functions within HR: strategic partner, employee advocate, and change champion.

Stakeholders

Individuals, groups, or organizations that have a vested interest in the performance, decisions, and success of a company or project, including employees, investors, customers, and suppliers.

Quality Service

the measure of how well the service level delivered matches customer expectations.