A Company That Wants to Make Incremental Improvements to Existing

question 25

Multiple Choice

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

• A) Total quality management
• B) Workflow management
• C) Business process management
• D) Business process reengineering
• E) Enterprise resource planning

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Definitions:

Contingency Management

A behavioral therapy technique that rewards positive behavior and punishes negative behavior to encourage desired behavioral changes.

Extinction

In behavioral psychology, the process by which a conditioned response decreases in frequency and eventually disappears when the reinforcement is withheld.

Yelling Behavior

Vocal expressions performed at a high volume, often indicative of anger, distress, or attempting to command attention.

Partial Reinforcement Effect

The greater resistance to extinction of an instrumental or operant response following intermittent rather than continuous reinforcement during acquisition.