All of the Following Are Good Metrics a Firm Can

question 55

Multiple Choice

All of the following are good metrics a firm can use to measure the success of a business process EXCEPT for:

• A) A customer's satisfaction with the quality of the product received
• B) The time elapsed from when the customer placed an order to the time the product is received
• C) The change in demographics of a region.
• D) The number of orders the customer places in a given timeframe.
• E) Revenue received from a service

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Definitions:

Crowd

A large group of people gathered together, typically in a disorganized or unruly way.

Prosocial

Behavior that is intended to benefit others, including acts of kindness, sharing, and cooperating.

Antisocial

Behavior that opposes the societal norms, exhibiting disregard for the well-being of others.

Conformity

The act of matching attitudes, beliefs, and behaviors to group norms or expectations.