When Would an Organization Elect to Use BPR Over TQM

question 10

Multiple Choice

When would an organization elect to use BPR over TQM?

• A) When they want to make small, incremental changes
• B) When they need to attain aggressive improvement goals
• C) When they have time to refine their improvement goals
• D) When there is not a need to make significant immediate changes
• E) When they want the employees to have control over the changes

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Definitions:

Emotional Level

Refers to the intensity of feelings or emotions evoked in communication or interaction.

Persuasive Communication

The art of influencing or convincing others to accept a particular point of view, action, or idea through reasoned argument and emotive appeal.

Hard Sell

Aggressive sales techniques that put pressure on the customer to make a purchase decision quickly.

Anticipate Objections

The practice of foreseeing and preparing for potential disagreements or questions in advance, particularly in sales or negotiation scenarios.