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Which of the following targets customer needs and aims to improve processes by removing activities that are considered no-value-added?
Moral Leadership
A style of leadership that is based on ethical principles and values, aiming to influence others through moral authority.
Capabilities
The skills, expertise, and resources that an organization or individual has, which enable them to achieve their objectives and perform activities.
Emotional Intelligence
The ability to recognize, understand, and manage one's own emotions and those of others, which is crucial for effective interpersonal relations and leadership.
Personal Competency
The range of one's abilities and skills that contribute to achieving high performance and success in personal or professional tasks.
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