Which of the Following Targets Customer Needs and Aims to Improve

question 4

Multiple Choice

Which of the following targets customer needs and aims to improve processes by removing activities that are considered no-value-added?

• A) Six Sigma
• B) Quality measure reporting
• C) Root cause analysis
• D) Lean

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Definitions:

Med-Arb

A type of dispute resolution process in which both parties agree to start out in mediation and, if unsuccessful, to move on to arbitration.

Uniform Mediation Act

A legislative framework designed to promote consistency and establish procedures for the mediation process in legal disputes.

Federal Arbitration Act

A U.S. law that provides for the enforcement of arbitration agreements and allows for the use of arbitration in resolving disputes instead of going to court.

Arbitration Agreement

A contract specifying that disputes will be resolved through arbitration rather than court litigation.