It Is Common for Asia, Africa, the Middle East, and Latin

question 116

Multiple Choice

It is common for Asia, Africa, the Middle East, and Latin America to focus more on group loyalty and pride and thus emphasize ________ in their societies.

• A) personality
• B) personality cues
• C) individualis.
• D) disposition
• E) collectivis.

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Definitions:

Service Quality

A measure of how well the service level delivered matches customer expectations.

Gap Analysis

The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.

Service Evaluation

The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.

Tangibility

Refers to the physical existence of a product, making it possible to touch and see.