Since Service Operations' Inputs and Outputs Tend to Vary More

question 74

Multiple Choice

Since service operations' inputs and outputs tend to vary more widely than those in the manufacturing industry, which of the following variables can affect customer satisfaction?

• A)Staff
• B)Automatic tasks
• C)Attitudes
• D)Speed and quality of performance
• E)All of the above

---

Definitions:

Consumer Good

A consumer good is a product intended for final consumption by individuals or households as opposed to being used in the production of other goods or services.

Security Interest

A legal claim or lien on collateral that has been pledged, usually to secure repayment of a loan or debt.

Purchase-Money Security Interest

A security interest in property that secures the extension of credit by a lender to the borrower for the purpose of acquiring the property.

Perfection

In legal and financial contexts, it refers to the act of completing all necessary steps to establish a secured interest or claim that is enforceable against others.