Bitner, Booms and Tetreault Suggest Seven Ps of Service by Adding

question 45

Multiple Choice

Bitner, Booms and Tetreault suggest seven Ps of service by adding which of the following into the traditional four Ps?

• A)People, physical evidence and process
• B)Physical evidence, place and price
• C)Packaging, product and price
• D)Process, practicality and presence
• E)Price, promotion and place

Understand how experience and context can impact perception and identification tasks.

Explain the concept of confirmation bias and its influence on reasoning and hypothesis testing.

Understand the role of concentrated practice in developing expertise.

Recognize the effect of expertise on memory, specifically in pattern recognition.

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Definitions:

Meso Compound

A type of stereochemical isomer with multiple stereocenters that is superimposable on its mirror image, making it achiral despite containing chiral centers.

Diastereomers

Isomers that have a different spatial orientation of atoms but are not mirror reflections of each other.

Meso Form

A stereoisomer with multiple stereocenters that is superimposable on its mirror image, thus being optically inactive.

Stereochemical Detail

Refers to the three-dimensional aspects of molecule structures, including how atom connectivity impacts chemical reactivity and physical properties.