The Phrase 'Customers Are Asked to Buy Promises' Refers to the Fact

question 72

Multiple Choice

The phrase 'customers are asked to buy promises' refers to the fact that:

• A)intangible aspects are often not delivered
• B)consumers try out and then select services
• C)consumers cannot try out services in advance
• D)intangible aspects can be quantified and measured
• E)all services received are the same

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Definitions:

Criminal Psychology

A field of psychology that studies the motivations, intentions, and actions of individuals who commit crimes, as well as the ways in which the criminal justice system interacts with offenders.

Dispositional Attribution

The tendency to attribute someone's behavior to their internal qualities or personality, rather than external situational factors.

External Factors

Elements outside an individual or system that can influence or cause changes in behavior or outcomes.

Internal Factors

Influences originating within an individual or organization that affect behaviors, decisions, and outcomes.