Using the Examples of a Retail Furniture Store, a Hotel

question 48

Essay

Using the examples of a retail furniture store, a hotel and a business consultancy, explain why services are more difficult for customers to evaluate.

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Definitions:

Supply-Chain Management

The coordination and management of a network of interconnected businesses involved in the provision of product and service packages required by the end customers.

Purchased

The act of acquiring goods or services in exchange for money or its equivalent.

Operations Management

The administration of business practices to create the highest level of efficiency possible within an organization, focusing on converting materials and labor into goods and services as efficiently as possible.

Tangible

Physical or material assets that can be seen, touched, or measured, in contrast to intangible assets like intellectual property or brands.