Which of the Following Factors Has the Potential to Influence

question 59

Multiple Choice

Which of the following factors has the potential to influence customer satisfaction with the service purchased?

• A)How their questions are answered
• B)How their physical possessions are treated
• C)How they are treated generally by service personnel
• D)The appearance of both the interior and exterior of service facilities
• E)All of the above

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Definitions:

Supply-Siders

Advocates of the economic theory that reducing tax rates and regulatory barriers to production lead to an increase in supply of goods and services, driving economic growth.

Tax Rates

The percentages at which income, purchases, or other financial transactions are taxed by governments.

Saving

Disposable income not spent for consumer goods; equal to disposable income minus personal consumption expenditures.

Deregulation

The process of reducing or eliminating government power in a particular industry, usually to create more competition within the industry.