Satisfaction Is an Attitude Judgement Based on the Customer's Experience

question 74

Multiple Choice

Satisfaction is an attitude judgement based on the customer's experience of the service encounter.Which of the following is not a satisfaction judgement?

• A)Positive disconfirmation
• B)Negative disconfirmation
• C)Confirmation
• D)All of the above
• E)None of the above

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Definitions:

Capability

The quality or state of being capable; having the ability, power, or qualities necessary to do something.

Biological Perspective

An approach in psychology that examines psychological phenomena in terms of biological processes and aspects.

Psychosexual Development

Freud’s view that as children develop, they find sexual gratification through stimulating different parts of their bodies.

Brain Growth

The process of development and maturation of the brain, including increases in size, complexity, and neuron connectivity, crucial in early childhood development.