Customer Delight Is a Function of Three Components: ___________, ____________

question 18

Multiple Choice

Customer delight is a function of three components: ___________, ____________, and ____________.

• A)personality; arousal; positive affect
• B)unexpectedly high performance; arousal; positive affect
• C)low expectations; arousal; personality
• D)satisfaction; high expectations; arousal
• E)arousal; unexpectedly high performance; satisfaction

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Definitions:

Conduct Disorder

A mental health disorder seen in children and adolescents, characterized by a persistent pattern of behavior that violates societal norms and the rights of others.

Cognitive Factors

Elements of thought and mental processes that influence perception, memory, problem-solving, and decision-making.

Perceived Provocation

The subjective interpretation or perception of an action or behavior as challenging, threatening, or insulting.

Positive Acknowledgement

The act of recognizing or affirming someone's efforts, achievements, or feelings in a supportive and validating manner.