Customer Delight Is a Function of Three Components: ___________, ____________

question 18

Multiple Choice

Customer delight is a function of three components: ___________, ____________, and ____________.

• A)personality; arousal; positive affect
• B)unexpectedly high performance; arousal; positive affect
• C)low expectations; arousal; personality
• D)satisfaction; high expectations; arousal
• E)arousal; unexpectedly high performance; satisfaction

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Definitions:

Chest Wall

The structures that enclose the chest cavity, including the rib cage, muscles, and skin, providing protection and support.

Fluid

A substance that flows freely, such as a liquid or gas, adjusting its shape to fit its container.

Eupnea

Normal, unlabored breathing.

Breathing Difficulty

A sensation of not being able to breathe well or feeling suffocated, which can be a symptom of various medical conditions.